At Anasi Mart, we aim to provide a smooth and fair shopping experience for all our customers in the UAE.
Eligibility for Refund
You may request a refund if:
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You received a wrong item
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The product is damaged or defective on arrival
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The order was not delivered within the promised timeframe (in eligible cases)
Conditions
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The item must be unused and in its original packaging
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Proof of issue (photo or video) may be required
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Refund requests must be submitted within a limited time after delivery (usually 3 to 7 days)
Non-Refundable Items
Some items may not be eligible for refund if:
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They are used or damaged after delivery
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They are part of clearance or final sale offers
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The issue is reported after the allowed time period
Refund Process
Once your request is reviewed and approved:
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Refunds are processed through the original payment method or agreed alternative
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It may take a few business days for the amount to reflect depending on your bank or payment provider
Contact
For any refund related issue, contact our support team via WhatsApp or the contact page. We aim to respond as quickly as possible and resolve your issue fairly.
